Exchange Policy – Riwaaj Atiire

At Riwaaj Atiire, your satisfaction is our top priority. If you are not entirely satisfied with your purchase, we’re here to help with our hassle-free exchange policy. Please review the following terms and conditions to understand our process.

Eligibility for Exchange

1. Products can be exchanged within 7 days of receiving your order.
2. Items must be:
   • Unused, unwashed, and unworn.
   • In their original packaging with all tags, labels, and accessories intact.
3. Products purchased during a sale or at a discounted price are not eligible for exchange unless they are damaged or defective.
4. Custom-stitched items are not eligible for exchange.

Exchange Process

1. To initiate an exchange, please contact our customer service team at [Contact Email] or [Phone Number] within the eligible time frame.
2. Provide the following details:
   • Your order number.
   • Reason for the exchange (e.g., incorrect size, damaged item).
   • Clear pictures of the product if it is damaged or defective.
3. Once your request is approved, we will guide you on how to return the item to us.

Shipping for Exchanges

1. The customer is responsible for the shipping costs associated with returning the item to us unless the product received is incorrect or defective.
2. Upon receiving the returned item, we will inspect it to ensure it meets our exchange policy requirements.
3. If the item qualifies for an exchange, we will dispatch the replacement product within 3-5 business days.

Conditions for Damaged or Defective Items

1. If the item you received is damaged or defective, please notify us within 48 hours of receiving your order.
2. In such cases, we will cover the return shipping costs and ensure a replacement is sent at no additional cost.

Non-Exchangeable Items

1. Sale and discounted items.
2. Custom-stitched or altered items.
3. Products that have been used, washed, or damaged after delivery.

Important Notes

• Exchanges are subject to product availability. If the requested item is out of stock, you can choose another product of the same value or opt for store credit.
• Riwaaj Atiire reserves the right to refuse an exchange if the returned item does not meet the conditions outlined in this policy.

If you have any questions or need assistance with an exchange, please don’t hesitate to contact us at [Contact Email] or [Phone Number].

Thank you for shopping with Riwaaj Atiire!