At Riwaaj Atiire, we value your satisfaction and strive to ensure that you are delighted with your purchase. If you need to return or exchange a product, please review our policy below:
1.1. Returns and exchanges are accepted within 7 days of receiving your order.
1.2. Items must be:
2.1. Returns are accepted only for the following reasons:
3.1. Contact our customer support team via email or through the Contact Us page within 7 days of receiving your order.
3.2. Provide your order details, reason for return/exchange, and supporting images if applicable.
3.3. Once your request is approved, you will receive instructions on how to proceed.
4.1. Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect product.
4.2. In cases where Riwaaj Atiire is at fault, we will cover the shipping costs for the return.
5.1. Refunds will be issued only for items that meet the return conditions after inspection.
5.2. Refunds are processed via the original payment method or as store credit, as per customer preference.
5.3. Exchanges are subject to product availability. If the desired item is unavailable, you can choose an alternative product or request a refund.
6.1. We reserve the right to decline a return or exchange if the item does not meet our return policy criteria.
6.2. Shipping and handling charges are non-refundable.
If you have any questions or concerns, please feel free to contact us. Thank you for shopping with Riwaaj Atiire!